Shipping, Warranties, Returns, Cancellation fees Monkey Bars
Shipping
Monkey bars are too heavy for regular courier so are shipped with a transport company. PBT/mainstream are our regular shipping provider, but we can also use Mainfreight. The freight rate that comes up at checkout is to your nearest depot for collection from there. If you are a central location we will arrange drop off to your driveway. If you are rural drop off is unavailable and you will need to collect from the depot. If you are unsure please check with us first.
This delivery service is to your driveway only, and the driver will not carry the item inside. It is also to ground floor entries only.
Please check the condition of your parcel/box on delivery. If it appears there is any damage to the box please advise the delivery driver and us immediately. We have 7 days to lodge a claim with the transport company should any damage have occurred.
Combined Shipping
We may be able to combine shipping. Please check with us if your are interested in multiple items.
Estimated Delivery Times
Delivery times are usually 2-4 days North Island non rural, 2-6 days South Island non rural. Rural delivery may take a few days longer.
Please Note: Chatham Island, Stewart Island and Waiheke Island delivery is unavailable.
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Warranties
Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.
If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. This could be either a repair, replacement or refund. We reserve the right to provide the best possible solution based on availability of stock.
We aim for 100% customer satisfaction, in the unlikely event that an item arrives faulty we will replace or exchange if your:
We will do our best to resolve any problems as quickly as possible.
12-Month Warranty
Our monkey bars are manufactured from galvanised and powder-coated steel for added protection against corrosion and to provide long-lasting durability.
We offer a 12-month warranty against manufacturing defects under normal residential use.
Coastal Environment Exclusion: Due to the increased risk of corrosion caused by salt air and high levels of moisture, our warranty does not cover rust or corrosion on products installed in coastal environments. This includes properties located near the coastline or in areas exposed to salt-laden air, where corrosion may occur earlier than expected.
Returns
Goods are not returnable simply because you changed your mind. We do not accept returns.
Cancellation fees
If you purchase a product online and decide to cancel the order before it has been dispatched there will be a 10% cancellation fee to cover the non refundable credit card fees incurred as well as administration costs.
